The Customer Spot

Connect to
your customers

The Customer Spot allows you to build a community for your customers & partners. The portal integrates with your SugarCRM to let your customers post questions, look up helpful information, and link to important documents. Customize your portal for what’s most important to you.

Connect With Your Customers

Simplify customer interactions with your own tailored version of The Customer Spot. Use your portal as a forum for clients to submit cases, track projects, and hear updates from your team.

  • Case Control

    Post updates about customer cases for them to track and comment on.

  • Issue Alerts & Updates

    Have something important to tell your customers? Use The Customer Spot to highlight your announcements.

  • Target Your Communication

    The Customer Spot lets you target your communication based on customer type, so they see only what’s relevant to them.

  • Simplify the Process

    The portal houses all the information on your cases so you can expedite problem resolution, minimize duplicate issues, and simplify your support process.

Resources

Version 1.1 Release Notes

5 Key Customer Retention Stats

This document describes new features, enhancements, and fixes for the most recent Customer Spot release.

Version 1.1 User Guide

5 Key Customer Retention Stats

This guide will take you through the basics of using v1.1 of The Customer Spot. From overviews to how to integrate with your SugarCRM and more.

Want more information? Request it here!

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